Shipping and Returns Policy

We currently only sell and ship to addresses in the United States and it's territories.  We ship most items via USPS Mail either Ground Advantage or Priority Mail. 

Please also note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Live Plants

We usually ship orders within 2-4 business days of the order date. All live plants are shipped via USPS Priority Mail. Live plants are not returnable. If you receive a damaged or dead plant please contact us and we will work with you to resolve the issue.

Physical Items

We usually ship orders within 2 business days of the order date.

You may return most new with tags or unopened items within 30 days of delivery for a full refund. We do not accept returns on items that have been used. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We will accept returns after that period on a case by case basis, please contact us before sending your item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund much quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item and have registered for an account with us, please login and use the return process for the item from your order history on your account page. If you do not have an account please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.